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      <image:title>About</image:title>
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      <image:title>About</image:title>
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      <image:title>About</image:title>
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      <image:title>About</image:title>
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      <image:title>About</image:title>
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      <image:title>About - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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    <image:image>
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      <image:title>About</image:title>
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      <image:title>About</image:title>
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      <image:caption>Workshops Two days of workshops to review basic Customer Success concepts and work together to build: Initial framework for Customer Journey map, illustrating how you wish to interact with your customers post-sale, including manual and digital touchpoints Initial framework for Customer Health metrics tailored to your customer base  (~2 days + preparation)</image:caption>
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      <image:caption>Activating Workstreams Includes Customer Success workshops plus: Deeper build-out of Customer Journey Deeper build-out of Customer Health methodology, including thresholds Identification of process gaps between ideal state and current reality Prioritization of gaps needing to be solved and identification of owners to drive progress Insight on long-term organization structure and planning (~3 months) Pricing to be discussed; typically 15-20 hrs/week for 3 months</image:caption>
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      <image:caption>Operationalizing Methodologies Includes Customer Success Workshops and Activating Workstreams services plus: Hands-on management to make progress toward delivering Customer Journey and measuring Customer Health over time Leadership of ongoing rhythm to track progress on workstreams Partnership with team members to operationalize their objectives, continuing to identify and solve for roadblocks Organization design discussions with leadership team and coaching for team members as needed (~6-12 months) Pricing to be discussed; typically 10-15 hrs/week for 6-12 months</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Lion Electric</image:caption>
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